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Who we are
Pro Guide Media SAS is the data controller for the personal data described in this policy. Replace this paragraph with the registered company address, SIREN number and the contact address of the data protection officer.
What we collect
Account details you give us when you create a free account or subscribe: name, email address, and the language you read in. Payment is handled by our payment providers, so card numbers never reach our servers.
Technical data collected automatically: IP address, device and browser type, and the pages you open. See our cookie policy for how this is gathered.
Why we use it
To give you access to the membership you paid for, to send service messages about your subscription, to keep the platform secure, and — only where you have opted in — to send editorial updates.
Legal basis
Performance of our contract with you for anything tied to your membership, your consent for optional analytics and marketing, and our legitimate interest in keeping the service safe and working.
Who we share it with
Payment processing, video delivery, email delivery and cloud hosting are handled by processors acting on our instructions. List each provider and its country here.
How long we keep it
Account data for as long as your account exists, then for the period required by French accounting law. Analytics data is retained for a shorter, stated period.
Your rights
Under the GDPR you may access, correct, export or erase your data, object to processing, or withdraw consent at any time. Members can delete their account and all personal data from the app settings. Write to the contact address above to exercise any other right, and you may complain to the CNIL.
International transfers
Where a provider stores data outside the European Economic Area, state the safeguard relied on — normally the European Commission's standard contractual clauses.
Changes to this policy
We publish the version number and effective date at the top of this page. Material changes are announced before they take effect.